Refund Policy

At Risers, customer satisfaction is our top priority. We strive to provide high-quality products, but we understand that there may be instances where a refund is necessary. This policy outlines the terms and conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • The product is defective or damaged upon arrival.
  • The wrong product was delivered.
  • The product is lost in transit and confirmed undeliverable by the shipping carrier.
  • The customer cancels the order before shipment.
  • The return request has been approved, and the item meets our return policy conditions.

Refunds will not be provided under the following circumstances:

  • The product was used or damaged due to mishandling after delivery.
  • The item is returned without its original packaging and accessories.
  • The return request is made after the specified return period.
  • The item falls under our Non-Refundable Items section.

2. Non-Refundable Items

Certain products are not eligible for refunds, including:

  • Customized or personalized items.
  • Clearance or sale items marked as “Final Sale.”
  • Perishable goods such as batteries (unless defective upon arrival).
  • Digital products, software, or downloadable content.
  • Products damaged due to improper use or unauthorized repairs.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact Us: Email therisers.ec@gmail.com or call +91 906-249-1123 with your order number and a detailed explanation of your issue.
  2. Provide Proof: Include photos or videos of the defective/damaged product to support your claim.
  3. Approval Process: Our team will review your request within 3 business days and notify you of the approval or rejection of your refund.

4. Refund Processing Time

Once your refund request is approved:

  • The refund will be initiated within 7 business days.
  • Refunds will be credited to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • If the payment was made via a third-party provider (e.g., PayPal, Stripe), additional time may be required.

If you do not receive your refund within the expected timeframe, please contact our support team for assistance.

5. Partial Refunds

In some cases, partial refunds may be issued, including:

  • Items returned in a non-original condition.
  • Products missing accessories or manuals.
  • Returns that exceed the allowed timeframe but are accepted as an exception.
  • Refunds due to price adjustments or promotional offers.

6. Shipping Costs and Refunds

  • If the refund is due to our error (wrong item sent, defective product), we will cover the return shipping costs.
  • If the refund is due to customer preference (e.g., changed mind, incorrect order), the customer is responsible for the return shipping costs.
  • Shipping fees are generally non-refundable, except in cases where we are at fault.

7. Cancellations and Refunds

  • Orders can be canceled before shipment for a full refund.
  • If an order has already been shipped, the customer must initiate a return and follow the return policy guidelines.
  • Refunds for canceled orders will be processed within 7 business days.

8. Refunds for Lost or Stolen Packages

  • If a package is confirmed lost in transit, a full refund or replacement will be issued.
  • If a package is marked as delivered but the customer has not received it, we will work with the shipping carrier to resolve the issue. A refund will only be provided if the package is officially declared lost.
  • We are not responsible for stolen packages after confirmed delivery.

9. Contact Information

For any refund-related queries, please contact:

Risers Support Team
Email: therisers.ec@gmail.com
Phone: +91 906-249-1123
Address: 60, Grand Trunk Road Liluah Howrah- 711204

By purchasing from Risers, you agree to abide by this refund policy. We reserve the right to update or modify this policy at any time.

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